Presented by Central Queensland University, Deputy Director Student Journey, Ms Lisa Durey, and Project Manager/Lecturer, Dr Desley Pidgeon.

On 1 July 2025 the Commonwealth Prac Payment went live — ready or not. This presentation tells the story of what happened in the months before and after that deadline at one Australian university, where professional, academic, and digital services staff raced to build systems, interpret ambiguous guidance, and get money into the hands of students who needed it. It is a story about what happens when policy moves faster than institutions can follow.