Presented by Gavin McLean, LaTrobe University

This session presents how La Trobe University partnered with TechnologyOne to redesign their manual course completion (POTC) process into an analytics-enabled, decision-support model embedded within their core student system. The redesigned solution consolidates fragmented data sources, automates high-volume checking activities, and surfaces exception cases requiring expert judgement, demonstrating a practical pathway for institutions seeking scalable, future-ready student administration operations.