Presented by Jo Coward, Academic Registrar, University of Hertfordshire

12 months on from sharing the vision for Programme Phoenix, the University of Hertfordshire provides an update on where the programme is today.

The team will discuss:

- Progress made over the past year

- Lessons learned from delivering a university-wide transformation

- What they would do differently if starting again

- How they've built engagement across the institution

- What's next as the programme moves into its next phase

This is a candid look at the realities of transformation and the practical insights that only come from experience.