Presenter by TechnologyOne, Harry Ryan

The way councils work is about to change fundamentally. Not through another wave of software upgrades or process overhauls, but through a quiet, profound shift in what it means to get things done. This session explores how artificial intelligence is reshaping local government from the inside out: turning reactive operations into anticipatory ones, amplifying small teams to deliver at a scale once unimaginable, and freeing people to focus on the work that only humans can do.

From the early adopters already seeing results, to the governance foundations every council needs before they scale, this is a practical and honest look at what responsible AI adoption means for local government today, and a glimpse of the operations we're building toward tomorrow.